First in Line offer
20% discount on early bookings for 2025. Limited offer
Discover the latest premium destination on the Adriatic
First in Line offer
20% discount on early bookings for 2025. Limited offer
Discover the latest premium destination on the Adriatic
Terms of Service
Reservations for accommodation can be made directly through our online booking system or via a reservation request. We use your credit card as a reservation guarantee. The credit card may be pre-authorized and charged for the amount of the first night or the entire amount for reservations with the Non-Refundable rate. Payment is made upon arrival at the reception, either by credit card or cash. We accept the following cards: VISA, Mastercard, Maestro, Diners.
Molum Hotel & Residences uses Monri WSPay for online payments.
Monri WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. Monri WSPay provides customers and merchants with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that Monri WSPay has. Monri WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when registering and transferring data.
If you do not have a credit card, you can guarantee your stay by paying a deposit equivalent to one night per accommodation unit. This advance payment must be made within 7 days of receiving the confirmation, and the reservation confirmation number should be included on the payment slip. When paying by bank transfer, please use the IBAN HR5424810001111002991. in favor of our company Sunčani Resort d.o.o. After making the payment, please send us a copy of the payment for verification. If the advance payment is not made within the specified period, the reservation will be considered invalid.
The tourist tax is not included in the reservation price.
Parking is available and does not need to be reserved in advance. The price for a parking space is €12 per day, which is not included in the reservation price.
The final settlement of services is done at the reception before departure.
The reservation system is exclusively for individual reservations of up to 3 rooms. For reservations of more than 3 rooms, we reserve the right to cancel the reservation or apply different terms and prices.
Molum Hotel & Residences reserves the right to change prices at any time based on capacity availability and demand. The price offered is informative until the reservation is made.
If the reservation was made through the online booking system, it can be changed or canceled through the system in accordance with the cancellation rules of the selected price list. If the reservation was made through direct communication with the Sales Department, all changes or cancellations must be reported to the Sales Department, which must confirm acceptance of the change or cancellation in writing.
STANDARD PRICE LIST
- Free cancellation of reservation up to 7 days before arrival.
- For cancellations after the free cancellation period of 7 days, one night's stay will be charged to your credit card.
NON-REFUNDABLE RATE
- It is not possible to change or cancel the reservation.
- The entire amount of the reservation is charged within 7 days from the moment of the reservation.
Check-in is possible after 3:00 p.m. on the day of arrival.
Check-out must be completed by 11:00 a.m. on the day of departure.
The resort reserves the right to charge additional costs for late check-outs.
Early departure: Upon check-in, we will ask you to confirm your departure date. If you inform us of an early departure at check-in, a fee equivalent to one night's stay per accommodation unit will be charged. The early departure fee does not apply in cases of force majeure. If early departure is announced during the stay, we reserve the right to charge for the total reservation amount.
Late departure: is possible only with prior confirmation from the reception and an additional charge.
Arrivals and departures are possible every day.
In case of no-show, the entire amount of the reservation will be charged.
Guests are required to settle their stay expenses at the reception before leaving.
Payment can be made in cash (EUR) or by credit card.
The management is not responsible in the event of theft, accident, or damage to property or persons, nor will it assume responsibility for damages caused by thunder, hail, fallen trees, branches, diseases, epidemics, fires, natural disasters, etc. Guests are advised to contact their insurance companies to insure their property against potential risks during their stay at the resort.
Sunčani Resort d.o.o./Molum Hotel & Residences complies with data protection regulations (GDPR, DPA, TKG) in their current version. Personal data is collected, used, and published only when permitted by law or with the guest's consent. Detailed information on the processing of personal data, processing procedures, and the rights of the data subject can be found in the Privacy Policy. It can be accessed via the link: https://www.molum.hr/en/privacy-policy/
In the event of a dispute, the competent court is in Zagreb operating according to the laws of the Republic of Croatia. To protect yourself from unforeseen circumstances that may force you to interrupt your vacation or cancel your reservation, we advise taking out insurance with your preferred insurance company.
Confirmation of the reservation implies acceptance of these general conditions by the guest.
In accordance with the provisions of Article 10 of the Consumer Protection Act and Article 10 of the Hospitality and Catering Industry Act, Sunčani resort d.o.o., Trpinjska ulica 9, 10000 Zagreb, OIB: 23896533815, informs you of the method of filing a written complaint the provided services.
You can file a written complaint:
- in person at the reception, with confirmation that the complaint has been received
- by post to the address Sunčani resort d.o.o., Trpinjska ulica 9, 10000 Zagreb, Croatia, or
- by e-mail to the address: info@molum.hr .
Please include the following information in the written complaint:
- your name and surname,
- e-mail or postal address where you wish to receive acknowledgement of complaint receipt and response to the complaint,
- complaint content (describe the circumstances leading up to the complaint and the date of its occurrence), and
- the date of drafting the complaint.
We will address your complaint within a statutory period of 15 days from the date of receipt by sending a response to the postal or e-mail address you indicated in the complaint or to the address from which the complaint was sent.
In order to create a comfortable environment for you and other dear guests, we kindly ask you to follow our house rules.
During your stay at the Resort, the reception is at your disposal 24 hours a day for any information and assistance you may need.
Check-in is possible from 3:00 PM on arrival day. Upon check-in, the guest is required to present a valid personal document for each person who will be staying in the accommodation unit.
Check out is possible until 11:00 AM on the day of the departure.
Upon check-out, please remember to return the key or card at the reception.
Late check-out is subject to availability on the day of your departure and requires prior confirmation with the reception.
It is not permitted to disturb the peace in the resort by shouting, loud use of devices for reproducing images and sound (TV, radio, hi-fi, computer, etc.), or other similar actions, especially during the period from 10:00 PM to 8:00 AM.
Housekeeping service is performed daily.
If you prefer a specific time for room cleaning, or a different cleaning schedule, please arrange it at the reception.
If you would like to use the laundry and/or ironing service, please place your clothes in the designated bag found in the wardrobe, fill out the form, and inform the reception.
During your stay at the Resort, please preserve our natural environment and be mindful of the rational use of water and electricity.
Guests are kindly asked to use the accommodation units and common areas of the Resort, as well as the communal parts and appliances of the buildings, according to their intended purpose, to handle them with care, and to protect them from damage.
Smoking is not permitted in indoor areas.
Pool access is only allowed for guests of the Resort.
The pool complex consists of:
two adult pools (with a surface area of 184m2 + 123m2, depth up to 135 cm), and
a children's pool (with a surface area of 199m2, depth up to 30cm).
The pools are used at your own risk, and children must be supervised by an adult at all times.
Throwing trash into the pool is not allowed. Please use trash cans.
Please ensure that the use of mobile phones and cameras at the pool respects the privacy of other guests.
Pets are allowed with prior notice.
Bringing pets into the wellness area and swimming pool is not permitted.
In common areas, pets must be kept on a leash or carried, and special care must be taken to maintain the cleanliness of these areas.
You can store your valuables and high-value items, as well as personal belongings, in the safe located in your accommodation unit.
Instructions for using the safe are provided with it.
Resort is not responsible for any damage to or loss of your belongings.
Please report any lost or found items to the reception.
Parking is available at a rate of 12,00 EUR per day.
Resort does not assume responsibility for any damage to vehicles in the parking area.
Information on how to submit a guest (consumer) complaint is available at the reception.
By beginning to use the accommodation, it is understood that the guest is familiar with the house rules and agrees to the obligations and conditions stated herein.
These house rules are established by the Resort and are subject to reasonable changes by the Resort.
The implementation of the House Rules in the Resort is overseen by all users and staff of the Resort.
Every user is authorized and obliged to report any violations of the House Rules to the Resort, and to report violations considered offenses under specific regulations to the relevant inspection authorities and/or police.
A detailed copy of the house rules is available upon request.
• The pet must be older than 6 months and you must have a valid veterinary passport for it.
• If you are leaving the accommodation unit, please do not leave your pet alone in the room.
• If you are leaving the accommodation unit for a short period of time, please put a notice about the pet in the room on the outside of the door.
• The use of special bedding or mats for pets is mandatory in order to protect hotel furniture and beds; any damage is charged additionally.
• Pets must be supervised and on a leash while moving through the closed and open areas of the Resort.
• Owners are responsible for controlling the behavior of their pets at all times; pets must not disturb other guests with their behavior or noise.
• Please inform the reception in advance about the most suitable time to clean your room.
• Pets, with the exception of service dogs, are not allowed in the swimming pools, fitness and wellness areas.
• The owner of the pet is obliged to pick up his pet's excrement in the bag provided for it and throw it in the trash can.
• The number of pets in a hotel room is limited to one, while in apartments it is limited to two.
List of prohibited breeds:
- Rottweiler
- Doberman
- Cane Corso
- Shar Pei
- Tibetan Mastiff
- Bordeaux Mastiff
- Neapolitan Mastiff
- Akbash
- Tosa Ina
- Dogo Argentino
- Dogo Canario
- Pyrenean mountain dog
- Briard
- Komondor
- Kuvasz
- Bandog
- Eastern European shepherd breeds
- Terriers (English Bull Terrier, American Staffordshire Terrier, American Pitbull Terrier, Staffordshire Bull Terrier)
All other dangerous dogs as defined by the Ordinance on Dangerous Dogs